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Illustrator gets stuck at 3D rendering

Guest
Apr 08, 2023 Apr 08, 2023

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I have a MacBook Pro 2020 with the apple Silicon M1, and whenever I render a 3D model it gets stuck at around 75% (looks like it) and just loads for hours and doesn't continue. I let it render for 2 hours and it didn't move one bit. I've never had any problems with rendering like Premiere Pro or other apps. Any way I can fix it?

 

Thanks, Josh

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correct answers 1 Correct answer

Community Expert , Apr 08, 2023 Apr 08, 2023

8 GB of RAM is not enough for this.

Your color settings would be in Edit > Color settings. But in this case I would assume the lack of RAM is your issue. You can try and Reboot the computer, don't run any other apps than Illustrator and then render.

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Community Expert ,
Apr 08, 2023 Apr 08, 2023

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How much RAM do you have installed and how large is the model?

How is your color management set up?

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Guest
Apr 08, 2023 Apr 08, 2023

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Hiya,

 

I have 8GB of RAM and it its the 13 inch model with 246G.

As the colormode I have selected CMYK-Color.

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Community Expert ,
Apr 08, 2023 Apr 08, 2023

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8 GB of RAM is not enough for this.

Your color settings would be in Edit > Color settings. But in this case I would assume the lack of RAM is your issue. You can try and Reboot the computer, don't run any other apps than Illustrator and then render.

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Guest
Apr 08, 2023 Apr 08, 2023

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Just tried and it seems like it was the RAM, sadly I can't upgrade the mac but thanks for your help and time! 

 

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Community Expert ,
Apr 08, 2023 Apr 08, 2023

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You're welcome.

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Oct 22, 2024 Oct 22, 2024

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Hi Monika, hope you are doing great. 

I have the same issue but my computer has 16GB ram, it's a M1 PRO 2021 14inch 

could you please help me find a solution? 
I have deleted and downloaded the app 3 times already and it's still the same. I don't understand because I just did one 3D model and it was working fine.

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Community Expert ,
Oct 22, 2024 Oct 22, 2024

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So you are getting an error with 3D effects?

Can you please show the object and tell us how complex and how large it is?

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New Here ,
May 23, 2024 May 23, 2024

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I'm having the same problem. I'm not sure if it's my computer's RAM; I'm not sure what all of that means if I'm honest. For mine it says "Memory: 32 GB 2267 MHz DDR4." Would that be enough or is there possibly something else that is preventing me from rendering in Illustator? 

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Adobe Employee ,
May 23, 2024 May 23, 2024

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Hello @Dejah30800218f33y,

We understand that encountering technical issues can be frustrating. Are you using Illustrator on Windows? If yes, kindly try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3yzzCHm) and checking if it helps.

Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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