Illustrator gets stuck at 3D rendering

[Guest]

I have a MacBook Pro 2020 with the apple Silicon M1, and whenever I render a 3D model it gets stuck at around 75% (looks like it) and just loads for hours and doesn't continue. I let it render for 2 hours and it didn't move one bit. I've never had any problems with rendering like Premiere Pro or other apps. Any way I can fix it?

Thanks, Josh

[Monika Gause]

How much RAM do you have installed and how large is the model?

How is your color management set up?

[Guest]

Hiya,

I have 8GB of RAM and it its the 13 inch model with 246G.

As the colormode I have selected CMYK-Color.

[Monika Gause · Accepted solution]

8 GB of RAM is not enough for this.

Your color settings would be in Edit > Color settings. But in this case I would assume the lack of RAM is your issue. You can try and Reboot the computer, don't run any other apps than Illustrator and then render.

[Guest]

Just tried and it seems like it was the RAM, sadly I can't upgrade the mac but thanks for your help and time! 

[Monika Gause]

You're welcome.

[Dana_Sanchez Nivar8479]

Hi Monika, hope you are doing great. 

I have the same issue but my computer has 16GB ram, it's a M1 PRO 2021 14inch 

could you please help me find a solution? 
I have deleted and downloaded the app 3 times already and it's still the same. I don't understand because I just did one 3D model and it was working fine.

[Monika Gause]

So you are getting an error with 3D effects?

Can you please show the object and tell us how complex and how large it is?

[Dejah30800218f33y]

I'm having the same problem. I'm not sure if it's my computer's RAM; I'm not sure what all of that means if I'm honest. For mine it says "Memory: 32 GB 2267 MHz DDR4." Would that be enough or is there possibly something else that is preventing me from rendering in Illustator? 

[Anubhav M]

Hello @Dejah30800218f33y,

We understand that encountering technical issues can be frustrating. Are you using Illustrator on Windows? If yes, kindly try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3yzzCHm) and checking if it helps.

Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav