Illustrator GPU Usage and performance

[Sàyence]

Hello team, I have problem with Adobe Illustator GPU Detection and performence.

Useful informations:

I'm in Illustrator 26.0.2 with Windows 11.

Devices Laptop Asus ZenBook Pro Duo

The problem:

When I go to Edit>Preferances>GPU Performance the software show both of GPU ( Intel and NVIDIA ) but when I'm using it the performance are very bad and I can't work with it at all.

It definitly don't use the NVIDIA GPU

My request:

I wish to run the software with the RTX 2060 only, is it possible? if yes, please tell me how.

I found this video on YouTube and I adapt the process for NVIDIA but it doesn't work for me: https://www.youtube.com/watch?v=EUic90N5c1M&t=218s

I wish to add that Photoshop work perfectly by default and use RTX 2060 only

Please help

[Anshul_Saini]

Hi there,

Sorry to hear about your experience. Please check and confirm the driver version of RTX 2060. Also, are you using the Gaming version or studio version driver for this graphic card?

Additionally, please confirm if you have tried the following settings:

1. Open the "Nvidia Control Panel."
2. Select "Manage 3D Settings" under 3D Settings.
3. Click on the "Program Settings" tab > "select a program to customize" > Illustrator > Select the preferred graphics processor for this program > Integrated/ High Permonce/Global settings. Check one by one in which Illustrator runs fine and make it default.

I will be looking forward to your response.

Regards,

Anshul Saini