Illustrator Gradient Tool Crashing

Community Beginner ,
Dec 06, 2021 Dec 06, 2021

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I have Adobe Illustrator 26.0.1 for Mac (macOS Catalina 10.15.7) and anytime I try to select the gradient tool, the software freezes up and the beachball of death comes up and I have to force quit the program. I tried resetting my preferences but that didn't correct the issue.

 

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Bug , Performance , Tools

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Adobe Community Professional ,
Dec 06, 2021 Dec 06, 2021

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Does this happen in new files? Or old ones?

 

Can you try and set the Preview to CPU Preview?

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Adobe Employee ,
Dec 30, 2021 Dec 30, 2021

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Hi @kellyannmac,

 

Sorry about the crashing! I know that's really frustrating. I would request you to share a few more details along with the ones asked by @Monika Gause:

  • I this is happening while working on a specific file, I would request you to please share that document with us. You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Does updating to Illustrator v26.0.2 help resolve the issue?

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

 

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