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Illustrator Has Stopped Working

New Here ,
Apr 02, 2023 Apr 02, 2023

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Hello,
After spending some time in Illustrator, I keep getting the "has stopped working" warning. I can't do my work. Other adobe apps don't have this problem. Can you help me? I added a video to the plugin section.

I am getting the error when changing the size of the text. That part is not visible in the video.
Thanks

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Community Expert ,
Apr 02, 2023 Apr 02, 2023

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Which version and system is it?

PLease tell us your hardware specifications.

Which font is it? Does it happen with all fonts?

How many fonts are installed?

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New Here ,
Apr 02, 2023 Apr 02, 2023

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Illustrator 27.4,
I have this problem not only when dealing with writing, but after spending some time I get an error. For example, I can get an error while drawing a shape.
hardware specifications: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz 1.80 GHz. 8GB RAM. x64.r
intel hd graphics 4000 2gb and amd radeon hd 8500m/8700m 6gb.
I used Photoshop, Audition and Premier Pro. I dealt with much more complex tasks. However, do you think it might be a system error to get this error after a simple text enlargement or shape drawing in Illustrator?

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Community Expert ,
Apr 02, 2023 Apr 02, 2023

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8 GB of RAM is just not that much. It's the bare minimum to run Illustrator at all.

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New Here ,
Apr 02, 2023 Apr 02, 2023

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Can the problem be fixed if I downgrade from 27.4? Which version would you recommend?

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Community Expert ,
Apr 03, 2023 Apr 03, 2023

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It can maybe be addressed by downgrading, because lower versions are less demanding. Just try out, which version suits you best. 27.3.1 is available as is 26.

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Adobe Employee ,
Apr 07, 2023 Apr 07, 2023

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Hello @Lazmanya,

 

We understand that encountering technical issues can be frustrating. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110) and checking if it helps?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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