Illustrator Image not uploading or copy/paste

New Here ,
Jan 09, 2022 Jan 09, 2022

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I had someone create images for my childrens book using Adobe illustrator.  They emailed me the images, which I can view but once I download them to my computer I am unable to upload them to a Word Doc or Google Slide.  Is there something I'm doing wrong on my end or is there something with the way they saved or sent the document? (BTW I dont have Adobe Illustrator on my computer)

Also tried saving it as a jpeg and png but is says decoding failed

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How to , Import and export

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Adobe Community Professional ,
Jan 09, 2022 Jan 09, 2022

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Try renaming the extension .ai to .pdf.

Or ask if they can be send to you as jpeg or png.

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