Illustrator is cancelling?

New Here ,
Dec 29, 2021 Dec 29, 2021

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I used Illustrator last week and it was working fine. I had it opened yesterday, no problems, had just left it open over the weekend. I went to open it today and it gave me a long list of things that weren't working or something. Honestly i didn't read it fully, was just a long list of what looked like plugins. I clicked Ok and then Illustrator closed and a question mark appeared where the app is and i am now unable to open it. I went to the creative cloud and Illustrator says "Cancelling" i tried to uninstall and reinstall and it wont uninstall so i am not sure what to do at this point. I have Mac.os 10.15.4. Have not made any changes to account and payment is up to date. Also, Photoshop will open with no hassle.

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Adobe Community Professional ,
Dec 29, 2021 Dec 29, 2021

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Based on the screenshot, I would guess that the Canceling message was the canceling of some operation.

 

If you're having trouble reinstalling, you may need to use the Creative Cloud Cleaner tool:

How and when to use the Creative Cloud Cleaner tool | Advanced steps

 

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Adobe Employee ,
Dec 29, 2021 Dec 29, 2021

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Hi there,

 

Sorry about the trouble you are facing. In addition to @Myra Ferguson suggestion, you may try the steps suggested in this help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes.

 

We'll be looking forward to your response.

 

Regards,

Anshul Saini

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