Illustrator is crashing while opening my .ai file

[De Beeldige Meisjes]

Hi Everyone,

I need help please. Illustrator is crashing while opening my .ai file. I did the update and tried preferences but Illustrator still crashes. It does not crash by opening another file. What can i do? Thanks.

[Anubhav M]

Hello @De Beeldige Meisjes,

I'm sorry to hear about your experience. Could you share a link to a sample AI file you're having trouble with after uploading it to a file-sharing service, so I can check it on my end? Also, kindly confirm the exact version of the OS/Illustrator installed, and confirm if the problem persists after moving the file to a different folder location on your computer and then opening it in Illustrator. This will enable us to investigate further.

Looking forward to hearing from you.

Anubhav

[De Beeldige Meisjes]

Thank you for answering. The file is to big. What can i do?

[De Beeldige Meisjes]

Hi Anubhav, i tried to rename the file and moved the file.

Thank you

[De Beeldige Meisjes]

Hi Anubhav,

Here's the link: https://illustrator.adobe.com/id/urn:aaid:sc:EU:ff83cb15-a807-42ff-a607-6a08e0e464a4 

[Abhishek Rao]

Hi @De Beeldige Meisjes,

Thanks for sharing the file link. Could you please confirm if you're using Illustrator on the Web (BETA) or the desktop version? Also, let me know which operating system you're on. If you're seeing the Adobe Crash Reporter when the app crashes, please submit the crash report and share the email address you used while submitting it, so I can check the logs. Ref: https://adobe.ly/3LxZgCy.

I've requested access to the file you shared, please approve it when you can, so I can take a closer look.

Looking forward to your update.

Abhishek

[De Beeldige Meisjes]

Hi Abhishek,

Sequoia Versie 15.6 (24G84)

Desktop

But when i tried to open it just now to make a crash report it opened! I am happy now.

Thank you for your help.

[Tyler24977940d2ec]

Also experiencing this with the newest release of AI plus macOS Tahoe. Super buggy and inconsistent app use.