illustrator is force closing itself on 2019 MacBook Pro

New Here ,
Mar 04, 2019 Mar 04, 2019

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Every time I try to use Illustrator (the only thing on my 2 day old laptop, literally) after 10 minutes or so a force quit window pops up because it says illustrator is using 130+ gb ... what?

I've read about similar issues and trying to change your gpu settings but nothing has worked so far.

Kinda sad, (warning pity party) I've been waiting for years to buy my dream Mac and the ever-amazing Adobe suite and get my design on(also trying to finish this GD degree over here) and it's the year everyone is calling it "The worst update ever." not to mention it is literally crippling the only reason I spent 3k on a laptop...  how do you downdate? please help.

please help un-crush my hopes and dreams.

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Enthusiast ,
Mar 04, 2019 Mar 04, 2019

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Hi Katie,

To downdate go into the Creative Cloud App, find Ai and click on the drop-down menu next to "Open". In this drop-down, you should see something like the screenshot below. Choose Manage and click on Other Versions.

DownDate.png

Hope you found this helpful

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Adobe Community Professional ,
Mar 05, 2019 Mar 05, 2019

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Please contact support. THey can log into your system to check this out.

Contact Customer Care

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Adobe Employee ,
Mar 06, 2019 Mar 06, 2019

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Hi Katie,

We are extremely sorry to hear about this issue. You can install the previous version easily by following steps shared by Sebastian. I would request if you can try these steps in your free time to improve the performance of CC 2019.

Feel free to let us know if you still need assistance.

Regards,

Srishti

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New Here ,
Oct 30, 2021 Oct 30, 2021

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you are all mean for shutting down Flash now at school dering freetime I am left sad and alone and it's all your fault.

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