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illustrator is keeping crush in mac

New Here ,
Oct 24, 2022 Oct 24, 2022

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Im using iMac which bought 5 years ago. And now its OS is macOS Monterey v12.6 with16 ram.

However, I m totally no idea why the illustrator has been crushing from version 2021 to  2023 version. I kepts uninstall and install again and again during the period.

This times, I cannot open in sofe mode. When I click "open" button of illustrator, my iMac automaclly shutdown. so frustrated.

Who can tell me the "real" solution?  

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Bug , How to

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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You cannot open files? Or you cannot open the app?

 

Please tell us about your hardware. How much RAM is there?

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New Here ,
Oct 24, 2022 Oct 24, 2022

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LATEST

I cannot open the app

 

Here is the detail of my iMac

iMac (Retina 5K, 27-inch, 2019)

processor 3.6 GHz 8-Core Intel Core i9

Memory 32 GB 2667 MHz DDR4

Graphics Radeon Pro Vega 48 8 GB

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Adobe Employee ,
Oct 24, 2022 Oct 24, 2022

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Hello @carmenlaw,

 

Sorry to hear about this experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

 

Also, kindly submit the Crash Report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html), so we can investigate this further.

While submitting the crash report, please use the same email address as the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

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