• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Illustrator is spying on me. Recording my screen without permission MACOS

Community Beginner ,
Nov 25, 2024 Nov 25, 2024

Copy link to clipboard

Copied

Adobe software is spying on me. It is recording my screen without my permission again and again. and no it is not something that I haven't previously disabled on settings. It is getting activated again! I never give my permission for this. and it is breaking my privacy. Even with the permission disabled and app sometimes offline it continues to record the screen. 

 

ivan_7227_1-1732575413719.png

 

I have googled similar problems from other people they just say that they have to do it to get the colors with is lie. It works perfectly without a need to record the screen. It is a direct interference with my privacy.
Anyone has any idea how to disable that? I have tried everything.

Views

209

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Nov 25, 2024 Nov 25, 2024

Copy link to clipboard

Copied

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 25, 2024 Nov 25, 2024

Copy link to clipboard

Copied

How do you find out that it is actually recording?

The permission is need to pick up colors from placed images and gradients.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 25, 2024 Nov 25, 2024

Copy link to clipboard

Copied

you don't need any permission to record the screen in order to extract the color as you have all the colors within the file / app code. call it whatever. you never needed to record a screen before, al lthe information is there. the screen record never was necessary. this is an excuse to get access to whole screen and continuous recordings.

secondly I never gave my permission for screen recording, and it is reappearing as activated, even after me disabling it — meaning that the app is also outpassing the system settings without my permission. You see a sample on the screenshot provided — this is something that should never happen.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 26, 2024 Nov 26, 2024

Copy link to clipboard

Copied

This is a public forum with 95% of people not being staff. The colors in placed images have always been calculated from the screen representation. ANd that permission was required, has been caused by a Mac OS update some years back. 

 

If you want to talk the the engineers, please post there: https://illustrator.uservoice.com

If you want Illustrator to ask for permission, please make a feature request. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 26, 2024 Nov 26, 2024

Copy link to clipboard

Copied

Which version of MacOS and Illustrator are you using?

If I turn off the setting to record my screen, Illustrator can still pick up colors with the eyedropper from within the document. If I move the eyedropper outside the Illustrator window it does not pick up colors from my screen.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 04, 2024 Dec 04, 2024

Copy link to clipboard

Copied

YES. I agree. This is a total breach of privacy. Even though I deny the recording, Adobe has recorded my screen while working in Adobe Premiere and After Effects anyway!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 06, 2024 Dec 06, 2024

Copy link to clipboard

Copied

LATEST

Hello @Cheryl26731285ptqb, @ivan_7227,

Thanks for reaching out and sharing your concerns. As Monika and Ton rightly pointed out, the screen recording permission was introduced in macOS Catalina (10.15). Illustrator only requires this permission if you need to use the Eyedropper Tool to sample colors outside the Illustrator window. If you do not need this feature, you can disable the permission under system preferences.

Learn more here: (https://adobe.ly/4gn6ROB).

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines