Illustrator isn't working

Community Beginner ,
Jun 13, 2022 Jun 13, 2022

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Hi! First of all, I'm a apple silicon mac user.

 

It's been an hour since i can't open any file in AI. The program opens normally until the welcome page, however, if I try to open a file, Illustrator freezes and doesn't respond. It is updated already to the v 26.3.1.

 

What can I do?

Thanks!

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Bug , Feature request

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correct answers 1 Correct answer

Adobe Employee , Jun 14, 2022 Jun 14, 2022
Hello @Saúl5DE1, Sorry to hear about this experience. Kindly try updating the macOS on your system to macOS version 10.14 or newer and check if it works then. Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/using/setting-preferences.html) and sharing your observations. Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a...

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Adobe Community Professional ,
Jun 14, 2022 Jun 14, 2022

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Can you create new files?

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Community Beginner ,
Jun 14, 2022 Jun 14, 2022

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I could not, but now AI is running as well as always. Thanks for the reply 😉

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Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

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Hello @Saúl5DE1,

 

Sorry to hear about this experience. Kindly try updating the macOS on your system to macOS version 10.14 or newer and check if it works then.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/using/setting-preferences.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

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Community Beginner ,
Jun 14, 2022 Jun 14, 2022

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Cool! Illustrator now is working fine with the latest update of mac os. Thanks !

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