illustrator jpeg export problem

[Digital5DD6]

when exporting as jpeg/ png non-transparent background the image is overlapping, without color (black and white) and sheer.

[creative explorer]

@Digital5DD6  the first thing I thought is:

• is the artboard correctly sized to the image? Illustrator may be extending the background color to fill the entire artboard size during export?
• by any chance do you have anything hidden or maybe a stray point in your document? Object - Path - Clean Up (Stray points). Sometimes hidden objects or stray points on your artboard can cause unexpected behavior during export too

[Digital5DD6]

•  It is sized to the image
• I also thought that maybe something like that but no, I also tried it with a different file that I have exported perfectly before and it happened to be the same
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[Monika Gause · Accepted solution]

Did you already reboot the computer? Reset the preferences?

[Digital5DD6 · Accepted solution]

I deleted and reinstalled Illustrator and now it works perfectly.
Thank you!