Illustrator keeps closes immediately after starting up, doesn’t even let me do anything

New Here ,
Sep 12, 2022 Sep 12, 2022

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Hello, I have computer with Windows 10 64bit with 4gb ram and AMD A9-9420e RADEON R5 processor, the problem I'm having is that every time I start the illustrator app, it closes immediately with no crash announcement or anything it just closes on it's own.

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Bug , How to , Performance

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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https://helpx.adobe.com/illustrator/system-requirements.html

 

4GB of RAM realyl isn't enough these days to do anything, though more likely it is still crashing due to graphics driver issues. At least try updating those.

 

Mylenium

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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16 GB is the recommended minimum amount of RAM

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Adobe Employee ,
Sep 12, 2022 Sep 12, 2022

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Hello Ussiel2607024004zb,

 

Sorry to hear about this experience. As suggested by Mylenium, kindly try reinstalling the drivers and check if it helps: https://www.amd.com/en/support/apu/amd-series-processors/amd-a9-series-apu-for-laptops/7th-gen-a9-94...

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. 

Looking forward to hearing from you.

 

Thanks,
Anubhav

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