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Illustrator keeps crashing, win 11

New Here ,
May 09, 2023 May 09, 2023

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I really can't keep working in this way, illustrator keeps crashing every 5 to 10 minutes, randomly and regardles the job. I really doubt is my computer but who knows.
Processor 12th Gen Intel(R) Core(TM) i7-12700K 3.60 GHz
Ram 32.0 GB

Graphics AMD Radeon(TM) RX 6700 XT 12GB GDDR6

SSd 1tb

Version 27.5, win 11

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Community Expert ,
May 09, 2023 May 09, 2023

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reset your preferences.

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Community Expert ,
May 10, 2023 May 10, 2023

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Do you have any additional hardware installed (a tablet)?

Third party plugins?

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Adobe Employee ,
May 10, 2023 May 10, 2023

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Hello @Jose29769905oec3,

 

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2), as suggested by Monika, to see if it resolves the issue. Also, kindly try adding the Adobe applications to the exclusion list or disabling the Antivirus software temporarily to check if it helps.

If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,
Anubhav

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