illustrator keeps crashing

New Here ,
Mar 26, 2022 Mar 26, 2022

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my illustrator keeps crashing every now and then

i have tried restarting my device, i have tried uninstalling and reinstalling, i even tried using different versions of it but it still freezes up

theres no crash report pop up dialog for me to even send it back to adobe, and there is not conflict in the compactibility report

i am currently on windows 11, and am using an older version 25.4.5 of illustrator instead of the latest, nothing is working

TOPICS
Bug , Draw and design , Feature request , How to , Import and export , Print and publish , Sync and storage , Third party plugins , Tools , Type

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Adobe Community Professional ,
Mar 30, 2022 Mar 30, 2022

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Adobe Employee ,
Mar 30, 2022 Mar 30, 2022

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Hello @Belinda23719275qoa2 ,

 

Sorry to hear about the issue. I would request you to share a few more details like:

  • When did you start facing this problem? Have there been any changes made to your system recently (OS Update/Antivirus/Plug-Ins)?
  • Does Illustrator freeze up while working on a specific file or all?
  • Where are the files located (Internal/External/Network drive)?
  • Please check and test if turning off the internet affects your work in Illustrator?

 

In addition to the steps suggested above I would request you to follow this article and share your observations with us.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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