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My Acer Aspire laptop often crashes when I work on multiple AI files. Might need a better HDMI cable. Any suggestions?
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HDMI cable are you using an external monitor? If so please provide specs. Are you using the video port on back or something like a Kensington hub to send the signal to the external monitor. Does it crash when using the laptop alone? Did you updates your video drivers?
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Hi Sheila,
We are sorry to hear about the crashing and display issues you are facing. Would you mind trying the steps suggested in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html)?
If it doesn't help, would you mind sharing a few details like:
Also, would you mind confirming the laptop & Acer Monitor model number along with the HDMI version of the cable (HDMI v2/2.1/1.4)?
We are here to help. We just need more info.
Looking forward to your response.
Thanks & regards,
Anshul Saini
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Thanks for sharing the details, Sheila. Please submit the crash report and try the steps suggested in the help article I shared above if the issue persists.
Please feel free to reach out if the crash persists or if you run into any other issues. We'd be happy to help.
Regards,
Anshul Saini