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Since I update Illustrator to 26.0.1 (2022) it keeps crushing sometimes on launching and all the time at closing it
my device and all the apps are all updated to the lastest version so I don't know why?
if anyone knows how to fix it please tell me and by the way my system is Windows 11
Yes except uninstall the illustrator because I'm afraid I will lose my preferences
Copy your prefs file, but this maybe the reason you are crashing, corrupt prefs!
Uninstall, run the cleaner tool, reinstall.
I'm having the same issue on Mac... I have to keep restarting the computer to get it to work. It just started happening yesterday.
Hopefully its a glitch that Adobe fixes soon!
I can't close it without forcing it.. I will try to uninstall and tell you if the issue is fixed
Sorry about the crashing! I know that's really frustrating. I would request you to share a few more details like:
Also, you may try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-crash-on-launch-in-illustrator/td-p/12213344) and share your observations with us.
We are currently working on a fix for Illustrator crashing or not responding while closing on the Windows system.
We will be looking forward to your response.
Thanks & Regards,