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illustrator keeps crashing

New Here ,
Nov 24, 2021 Nov 24, 2021

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Since I update Illustrator to 26.0.1 (2022) it keeps crushing sometimes on launching and all the time at closing it

my device and all the apps are all updated to the lastest version so I don't know why?

if anyone knows how to fix it please tell me and by the way my  system is Windows 11

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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Have you tried all the options posted here: https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html 

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New Here ,
Nov 24, 2021 Nov 24, 2021

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Yes except uninstall the illustrator because I'm afraid I will lose my preferences

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Advocate ,
Nov 24, 2021 Nov 24, 2021

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Copy your prefs file, but this maybe the reason you are crashing, corrupt prefs!

Uninstall, run the cleaner tool, reinstall.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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New Here ,
Nov 24, 2021 Nov 24, 2021

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I'm having the same issue on Mac... I have to keep restarting the computer to get it to work. It just started happening yesterday.
So annoying!
Hopefully its a glitch that Adobe fixes soon! 

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New Here ,
Nov 24, 2021 Nov 24, 2021

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I can't close it without forcing it.. I will try to uninstall and tell you if the issue is fixed

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Adobe Employee ,
Nov 28, 2021 Nov 28, 2021

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Hi All,

 

Sorry about the crashing! I know that's really frustrating. I would request you to share a few more details like:

 

Also, you may try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-crash-on-launch-in-illustrator/td-p/12213344) and share your observations with us.

 

We are currently working on a fix for Illustrator crashing or not responding while closing on the Windows system.

 

We will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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