Illustrator keeps crashing

Community Beginner ,
Apr 09, 2022 Apr 09, 2022

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I've updated to the latest version, restarted my laptop, updated everything that I could, deleted preferences and nothing works. The program keeps crashing after using it for 5 minutes. I don't know what to do. 

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Adobe Community Professional ,
Apr 09, 2022 Apr 09, 2022

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Hi @Aleksander2397216473f1 I'm sorry to hear about the problem. Can you let us know what your system specs are? OS, available memory, disk space, and so on. Also, did you try reverting to the previous version of Illustrator if you were stable there?

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Community Beginner ,
Apr 09, 2022 Apr 09, 2022

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Hello, thank you for your reply, my os is windows 11, available space 15,4 gb ram,  NVIDIA geforce rtx 3050. Yes I have tried reverting to older versions but it did not work. Using safe mode also did not work.

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Adobe Community Professional ,
Apr 09, 2022 Apr 09, 2022

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Okay. If you only have 15 GB of available disk space (or 15%?) and 4 GB of RAM, you are using the bare minimums to run the program. A few things to try. Under Help > System Compatibility Report, what does it show? Make sure your GeForce card is running with the latest driver. See if you can free up a lot more disk space by moving files to an external or cloud drive. Don't run any other programs except for Illustrator, even fully quitting Creative Cloud desktop. Using Task Manager, end all other Creative Cloud programs. In Preferences > Performance, turn off GPU Performance and Animated Zoom. Uncheck Real-Time Drawing and Editing. Close and reopen Illustrator. If these things don't help, it might be that you'll need to update your computer. Please let us know how it goes.

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Community Beginner ,
Apr 09, 2022 Apr 09, 2022

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No, sorry, I must have said it wrong. My laptop has 16 GB ram.

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Adobe Community Professional ,
Apr 10, 2022 Apr 10, 2022

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Yes, that's much better, great. Did you try any of the other suggestions, including shutting down everything else and turning off GPU Performance? Are you still crashing after 5 minutes? Windows 11 compatibility is important, so be sure you are running the latest version, which is currently the build released on March 28, 2022, Version 21H2; 22000.593.

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Adobe Employee ,
Apr 13, 2022 Apr 13, 2022

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Hello @Aleksander2397216473f1,

 

Sorry to hear about the experience. I hope the suggestions made by Jain helped resolve the problem. If not, kindly provide a few additional details like:

 

  • Exact version of the OS and Illustrator
  • Is it acting this way with some specific files? If yes, kindly share the link to download the file here or via DM.
  • Is this happening after performing a specific action (save/copy/print/export etc.) or using a particular feature/tool/effects?
  • Kindly submit the Crash Report by following the steps in this article: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html
    While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Also, kindly follow the steps provided in this article and share your observations with us: https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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