Illustrator Keeps Crashing

[spencerm90645156]

My Illustrator keeps freezing and crashing when I try to save things. I can't save a new file to the cloud either. I'm having to save to my computer, and even then, it stops working and freezes, forcing me to do a shut down. 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Monika Gause]

Which version and system is it?

What's in the file? Text? Placed images? Effects? Transparency?

[Anubhav Majumder]

Hello @spencerm90645156,

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

Looking forward to your response.

Thanks,

Anubhav