Illustrator Keeps Crashing

[spencerm90645156]

My Illustrator keeps freezing and crashing when I try to save things. I can't save a new file to the cloud either. I'm having to save to my computer, and even then, it stops working and freezes, forcing me to do a shut down. 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Monika Gause]

Which version and system is it?

What's in the file? Text? Placed images? Effects? Transparency?

[Anubhav Majumder · Accepted solution]

Hello @spencerm90645156,

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

Looking forward to your response.

Thanks,

Anubhav

Note: Marking correct for visibility.