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Illustrator Keeps Crashng

Community Beginner ,
Feb 11, 2024 Feb 11, 2024

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I am running windows 11 and the app was having trouble responding while I wa working, then it crashed. Everytime I open it, it crashes. Everything is updated, I have restarted my computer and closed other windows and apps. Please help

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correct answers 1 Correct answer

Community Beginner , Feb 19, 2024 Feb 19, 2024

Thank you, a tech remote access my computer and remedied the problem

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Adobe
Adobe Employee ,
Feb 15, 2024 Feb 15, 2024

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Hello @Tina32489935saxg,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/48hSbvN) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3uD9tpp). We appreciate your time and patience in helping us resolve this issue.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
Feb 19, 2024 Feb 19, 2024

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Thank you, a tech remote access my computer and remedied the problem

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