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Illustrator keeps freezing then becoming unresponsive indefinitely whilst using the brush tool

Community Beginner ,
Sep 30, 2022 Sep 30, 2022

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I'm using the most up to date version of Illustrator on a PC that has above the recommended (not just minimum) requirements to run it on windows 11 that is also fully up to date. 

 

Whilst using the brush tool with a Surface Slim Pen 2 the program stops adding brush strokes and freezes for it to then become unresponsive. No matter how many times I restart Illustrator or my PC the problem continues to happen with seemingly random timeframes. 

 

Any help on this would be great as digital artworking and drawing is something I need to do consistanty.

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Draw and design , Performance

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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Which brush tool are you using and which brush?

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Community Beginner ,
Oct 06, 2022 Oct 06, 2022

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it's the default settings on the adobe paintbrush tool

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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What do you have for a graphics card (GPU)?

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Community Beginner ,
Oct 06, 2022 Oct 06, 2022

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Nvidia RTX 3050

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Adobe Employee ,
Oct 06, 2022 Oct 06, 2022

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Hello @KingJimTed,

 

Sorry to hear about this experience. Would you mind performing a clean reinstall of the GPU drivers for the NVIDIA RTX 3050 and the Intel iGPU (if applicable), rebooting your computer, and relaunching Illustrator to check if it helps?

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

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Community Beginner ,
Oct 07, 2022 Oct 07, 2022

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It shouldn't be either of these issues. The GPU performs fine in other tasks. I can play modern intensive games without any drop in performance. Illustrator works fine when doing anything other than using the pen on the screen with the brush tool. Doing what you've said above is time consuming and means that I wouldn't be able to use my laptop during the process which I need to work. 

 

To me the problem seems more like a bug or miscommunication between the software and hardware. 

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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Seems like you have a choice - either try the recommended solutions or continue to have issues. 

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New Here ,
May 14, 2024 May 14, 2024

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Is there any solution to this or should I keep trying things that don't work?

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Community Expert ,
May 14, 2024 May 14, 2024

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@Ixitxachitl  schrieb:

Is there any solution to this or should I keep trying things that don't work?


 

I assume you are not working with the same system and hardware and Illustrator version as described here?

In that case please create a new thread and tell us your specifications and describe the issue.

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New Here ,
May 14, 2024 May 14, 2024

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Interesting that you would just assume that, no. Same hardware. 

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Community Expert ,
May 14, 2024 May 14, 2024

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@Ixitxachitl  schrieb:

Interesting that you would just assume that, no. Same hardware. 


 

It's 2024 and Illustrator version 2022 is no longer available.

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New Here ,
May 14, 2024 May 14, 2024

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Interesting that you would also assume that I'm using an old version of Illustrator.  Why would I start a new thread and get yelled at when i google the exact problem and this thread already exists? 🤔

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Community Expert ,
May 14, 2024 May 14, 2024

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I was not assuming that you are using an old version. That was why I was asking for a new thread, so that things are kept apart. 

Without the hardware, system and version info it's difficult to help. But if you don't want to provide that, I would suggest you contact ustomer Care, so they can help you by logging into your system: https://helpx.adobe.com/contact.html 

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New Here ,
May 14, 2024 May 14, 2024

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I see why this thread was left unresolved now, you seem to be more interested in how people post their questions than addressing their issues. 

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Community Expert ,
May 14, 2024 May 14, 2024

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The issue can be in the hardware, the system, the version of Illustrator and also in the brush you are using. It's kind of crucial to know all the parameters in order to be able to help. YMMV

 

So yours is a Surface as well? Is Windows Ink turned on? It's known to cause issues.

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New Here ,
May 14, 2024 May 14, 2024

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Ah, so the surface has just been incompatible for years with no fix, got it thanks.  🖖

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Community Expert ,
May 14, 2024 May 14, 2024

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@Ixitxachitl you don't really seem interested in receiving help regarding this issue - rather just being snarky with your responses. You are posting on a two year old thread regarding issues with Illustrator 2022 which may have been resolved with newer versions of the software.

 

If you wish to receive assistance for your issue please post relevant information:

Specific Illustrator version number

OS version

GPU specs

RAM

HD Space

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New Here ,
May 14, 2024 May 14, 2024

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On the contrary, I got the answer I needed, Windows Ink is the problem, I can't do anything about it so there's nothing much else to say.

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Community Expert ,
May 14, 2024 May 14, 2024

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Glad you got an answer - in the future please refer to the community guidelines when replying to community members who are trying to assist you.

https://community.adobe.com/t5/using-the-community-discussions/adobe-community-guidelines/td-p/47881...

 

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