Illustrator keeps not responding

New Here ,
Jan 04, 2022 Jan 04, 2022

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Hi all. I am using Illustrator (latest version) on a iMac (late 2013) with macOS Catalina and it keeps not responding. I can not open any document. Can anybody help? Thank you

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Draw and design , How to , Print and publish

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Adobe Community Professional ,
Jan 05, 2022 Jan 05, 2022

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Hi catarinacastro,

could you give us more information about your iMac? Also, did you try to do a new installation of the software?

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Adobe Community Professional ,
Jan 05, 2022 Jan 05, 2022

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Check the system requirements for the current version of AI. It may be that your computer can no longer run the most recent version and you may need to go back a version.

 

https://helpx.adobe.com/illustrator/system-requirements.html

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