Illustrator keyboard keys no longer work, please HELP!!!!

[Maria Luisa33453195utvt]

Hi everyone! I need help urgently please! 
The Illustrator keyboard keys for quick operations, such as SHIFT for proportion, ALT, COMMAND, etc. 
no longer work for me.  How can I solve it? Help me please, I'm desperate!

[Ton Frederiks]

Did you already restart your machine?

Reset Preferences?

Check if no apps are hijacking your keyboard.

[Maria Luisa33453195utvt]

Yes, I have already restarted the machine but nothing.

How do I reset preferences?

How do I check if no apps are hijacking my keyboard?

[Monika Gause]

Do you have a Wacom?

Then it is probably causing this.

[Maria Luisa33453195utvt]

Yes! I installed a Wacom today! So that's it! How can I solve it???

[Monika Gause]

Did it work in the previous Illustrator version? If so you can install that on top of the current one. You can also unplug the Wacom if you don't need it daily. Or wait for the new driver. Apparently Wacom knows of the issue, but nobody knows when they will be ready.

[Maria Luisa33453195utvt]

Unfortunately I use the graphics tablet instead of the mouse, so I use it daily. I solved it by uninstalling the tablet, now everything works... Very strange because I've always had Wacom tablets and they've never given me any problems. Now I will have to return it and buy another brand. Thanks for the support! 😉