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Illustrator keyboard keys no longer work, please HELP!!!!

Community Beginner ,
Nov 07, 2023 Nov 07, 2023

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Hi everyone! I need help urgently please! 
The Illustrator keyboard keys for quick operations, such as SHIFT for proportion, ALT, COMMAND, etc.
no longer work for me. How can I solve it? Help me please, I'm desperate!
TOPICS
Bug , Draw and design , How-to , Tools , Type

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Adobe
Community Expert ,
Nov 07, 2023 Nov 07, 2023

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Did you already restart your machine?

Reset Preferences?

Check if no apps are hijacking your keyboard.

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Community Beginner ,
Nov 07, 2023 Nov 07, 2023

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Yes, I have already restarted the machine but nothing.

How do I reset preferences?

How do I check if no apps are hijacking my keyboard?

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Community Expert ,
Nov 07, 2023 Nov 07, 2023

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Do you have a Wacom?

Then it is probably causing this.

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Community Beginner ,
Nov 07, 2023 Nov 07, 2023

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Yes! I installed a Wacom today! So that's it! How can I solve it???

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Community Expert ,
Nov 07, 2023 Nov 07, 2023

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Did it work in the previous Illustrator version? If so you can install that on top of the current one. You can also unplug the Wacom if you don't need it daily. Or wait for the new driver. Apparently Wacom knows of the issue, but nobody knows when they will be ready.

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Community Beginner ,
Nov 07, 2023 Nov 07, 2023

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Unfortunately I use the graphics tablet instead of the mouse, so I use it daily. I solved it by uninstalling the tablet, now everything works... Very strange because I've always had Wacom tablets and they've never given me any problems. Now I will have to return it and buy another brand. Thanks for the support! 😉

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