Illustrator lent

[Matthieu_MKT]

Bonjour,

J'ai un soucis avec Illustrator, le logiciel est vraiment lent et parfois plante (lorsque j'effectue le deplacement/modification de la taille d'une image ou meme exportation ou enregistrement d'un fichier .Ai par exemple) alors que la configuration de mon PC ne devrait en aucun cas poser de probleme.

J'aimerais savoir si vous avez egalement ce probleme et si oui, est-ce que vous avez reussi a reparer cela.

Cela devient invivable car je ne peux plus travailler correctement sur mes outils.

(j'ai deja essaye la plus part des choses trouvables sur internet mais rien n'y fait)

Merci d'avance.

Ma configuration :

Windows 11

AMD Ryzen 7 5800X3D 8-Core

64 Go RAM

MSI 3090Ti Suprim X

[Monika Gause]

Where are the files located?

Does it work in simple newly created files?

How many fonts are installed?

Are there processes running in the background? Network processes?

[Matthieu_MKT]

The files are located in my SSD NVMe
Illustrator is laggy on every files
I've got 460 fonts installed

No processes running in the background (even if there are, i've got 64Go of RAM so it should work anyways)

[Monika Gause]

So the files are on an external drive?

Can you try and put them on the internal harddisk?

[Matthieu_MKT]

No, I only have SSD NVMe internaly on my computer, no HDD or external drives

[Monika Gause]

Is your graphic card compatible with the specifications?

https://helpx.adobe.com/illustrator/system-requirements.html#ai-on-the-desktop 

If nothing helps, let Customer Care take a look into your system: https://helpx.adobe.com/contact.html 

[Matthieu_MKT]

Yes it does

[Bobby Henderson]

Are any driver updates available for the hardware in your computer, such as the graphics card? Does your computer have any periphreals attached, such as a graphics tablet?