Illustrator malfunction

[Rodrigo34472017dpr3]

Since yesterday some Illustrator functions don´t work at all: Guidelines aren´t visible on the page i´m working on; I can´t import some images from my library; once I import them to my work they stay attached to the page and dont allow me to move or transform it.

1. iMac 3,8 GHz Intel Core i7, 8 nucleus
   2. MacOS Ventura
   3. Illustrator 28.1 (2024)

[jane-e]

@Rodrigo34472017dpr3 

I've moved your post from Using the Community (for forum questions) to Adobe Illustrator.

• What have you done so far? Have you reset Preferences?
• When did this start and and did you make any changes to your setup?

Jane

[Rodrigo34472017dpr3]

I haven´t done anything yet. I didn´t know that I had to reset preferences...¿where and how can I do that?   It started yesterday and I didn´t do anything before

[Monika Gause]

Please check out this article:

https://helpx.adobe.com/illustrator/using/setting-preferences.html

You might want to rename the folder as that can be made undone when it doesn't help

[Monika Gause]

That image needs to be embedded and then possible ungrouped. Maybe clipping masks released.

As for the guideline.

Can you try and go into CPU preview?

[Rodrigo34472017dpr3]

Thak you Monica. Can you send me a tutorial that can teach me how to do the CPU preview?

[jane-e]

@Rodrigo34472017dpr3 

View menu > CPU Preview

Jane