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Illustrator muito lento

Community Beginner ,
Oct 17, 2022 Oct 17, 2022

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O programa de computador está muito lento.

Atualizei para a nova versão do Illustrator e o Adobe Creative Cloud e começou a ficar muito lento.

Atualizei e regredi o driver da placa de vídeo.

Modifiquei aspectos de desempenho do Illustrator, mas continua muito lento.

Desinstalei e instalei uma versão mais antiga e não melhorou.

Agora voltei para a versão atual (26.5).

O que fazer?

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Bug , Performance

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Adobe Employee ,
Oct 17, 2022 Oct 17, 2022

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Hello  @rafaelamador

 

Sorry to hear about this experience. Would you mind checking if Illustrator also behaves this way with other files? If yes, kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

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Community Beginner ,
Oct 18, 2022 Oct 18, 2022

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Olá.

 

Realizei os procedimentos indicados, mas não melhorou.
Percebi que quando abro o navegador Chrome ou algum software que consuma mais memória, os erros continuam acontecendo. Reduzi a quantidade de abas do navegador e programas abertos.
Os erros continuam acontecendo. 

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Adobe Employee ,
Oct 20, 2022 Oct 20, 2022

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Hello @rafaelamador,

 

Thanks for confirming that. Would you mind checking if Illustrator behaves this way with all files? Also, could you share a screenshot of the error message so we can investigate this further?

 

Looking forward to your response.

Regards

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Community Beginner ,
Oct 21, 2022 Oct 21, 2022

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Isso acontece com todos os arquivos. 
Até mesmo antes de abrir qualquer arquivo.
Segue o vídeo em anexo, relatando o erro.

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Community Expert ,
Oct 17, 2022 Oct 17, 2022

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Here's a Help file for different ways to make Illustrator run faster:

 

https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html

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Community Beginner ,
Oct 18, 2022 Oct 18, 2022

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Obrigado pela ajuda. 

O desempelho melhorou, mas não solucionou o problema.
Tenho percebido que quando abro o Chrome ou algum software que consuma maior quantidade de memória, acontecem os erros e problemas. Reduzi a quantidade de abas, de programas abertos.
Ajustei o desempenho do Illustrator, mas não resolveu. 
E assim, preciso reiniciar o computador a cada erro. 

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Adobe Employee ,
Oct 28, 2022 Oct 28, 2022

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Hello @rafaelamador,

 

Thanks for confirming that, and sorry for the late response. Would you mind restarting your computer in Safe Mode and then running Illustrator to check if it helps?

 

Looking forward to your response.

 

Regards

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