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Illustrator não abre corretamente

New Here ,
Feb 17, 2022 Feb 17, 2022

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De uma hora para a outra meu Illustrator simplesmente parou de abrir corretamente, aparecendo somente essa tela vazia como na foto. Não consigo nem mesmo criar um novo documento indo em arquivo/novo.
Preciso pegar um arquivo antigo, abrir, salvar com outro nome para poder usar o programa. Alguém já passou por isso ou sabe o que fazer?
Já desinstalei e reinstalei, já atualizei para a última versão. Já instalei versões anteriores. Simplesmente não funciona.

 

Obrigada!

Captura de Tela 2022-02-17 às 12.44.39.png

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Bug , Tools

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Adobe
Community Expert ,
Apr 01, 2022 Apr 01, 2022

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In the process of you uninstalling have you cleared preferences and also used the cleaner tool? 

https://helpx.adobe.com/illustrator/user-guide.html/illustrator/using/setting-preferences.ug.html

Use the Creative Cloud Cleaner tool to solve installation problems

 

What version did you roll back to?

What are you working on? PC/Mac?

What is your setup?

 

These are the kinds of details you will need to provide for us to help you.

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New Here ,
Feb 08, 2024 Feb 08, 2024

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Olá estou com o mesmo problema citado acima.
Tenho um MacBook Pro 2017 rodando Ventura 13.6.4
Já desinstalei o Illustrator limpando o Preferences.
Reinstalei a versão atual 28.2
 Reinstalei a versão 27.9.1
 funciona.


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New Here ,
Feb 08, 2024 Feb 08, 2024

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LATEST

Corrigindo a última frase....AINDA ASSIM NÃO FUNCIONA.

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New Here ,
Feb 08, 2024 Feb 08, 2024

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Estou exatamente com o mesmo problema que você citou acima. Você conseguiu solucionar?

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