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Sorry to hear about this experience. Would you mind trying the following steps in order and checking if it helps:
From the list of languages, choose either the Arabic or Hebrew languages:
English Arabic -
English Hebrew -
Please update this thread if the issue persists or if you need further assistance. We'd be happy to help.
Thanks. i've installed it as you said on English Hebrew - but still this error occours
Thanks for confirming that, and sorry for the late response. I hope the problem is resolved by now. If not, kindly share some more details, like
Also, kindly try the steps shared in this help article (https://helpx.adobe.com/illustrator/using/arabic-hebrew.html) and share your observations.
Looking forward to your response.