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Illustrator no longer showing color for live paint groups after "insufficient memory" crash

New Here ,
Jan 08, 2023 Jan 08, 2023

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I was working on a pretty complex design on my Windows Surface Studio yesterday that I imported from adobe fresco. I converted my paths to live paint groups and filling them in with color, when Illustrator froze and displayed an "Insufficient memory" error code. My computer has plenty of memory, it is a 3k laptop built for graphic design. There were no other applications running at the time, so I have no idea how after nearly two hours of working on this file it suddenly bloated and crashed. The application started flashing black boxes on the screen. It prompted me to report the problem to illustrator, which I did, and then closed the application. I updated Illustrator, my graphics card, restarted the program and my computer multiple times. My file was recovered, but it is no longer displaying color, just my lines and paths. I reset my preferences, tried to view with CPU and GPU. The colors are showing on the preview of this file, and when I use the eyedropper tool, the colors are being picked up. But I physically can't see the color. How do I recover the color on this file?

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Draw and design , Import and export , Performance , Tools

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LEGEND ,
Jan 09, 2023 Jan 09, 2023

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View --> Outline mode. Though presumably trying to turn on full preview may crash again.

 

Mylenium

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Community Expert ,
Jan 09, 2023 Jan 09, 2023

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The problem with Fresco is that it creates shapes, and also that it doesn't automatically unite the shapes you draw. And then it might also create an insame amount of anchor points.

So usually the first step you want to do in Illustrator is to clean up the drawing. It's necessary most of the time unfortunately. And simplify.

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Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

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Hi @kk.mrtnz,

 

We are sorry for the delayed response. I hope the issue is resolved by now with the help of Monika & Mylenium's suggestions. If not, please check if there is any clipping group and if deleting it helps or not. If not, would you mind sharing the file with us, and we will check on our end what is preventing the file from showing colors?

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks,
Anshul Saini

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