Illustrator no reconoce la GPU de mi procesador a pesar de tener la última versión de Windows 10

New Here ,
Dec 09, 2021 Dec 09, 2021

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Los demás programas si coconocen la GPU menos Illustrator, he probado distintas versiones incluso un cambio de sistema operativo pero nada.  

Procesador: Raycen 7 5700G con gráficos integrados.

Ram: 16Gb (ddr4 8gb x 2)
Board: Asus B550f Gaming

Disco duro M2 1tb  y Disco alterno de 4tb

Nota: (No le tengo tarjeta Gráfica adicional).

 

Alguién depronto sabe que puede suceder?

 

[Moderator note: moved to appropriate forum.]

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How to , Performance

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Adobe Employee ,
Dec 24, 2021 Dec 24, 2021

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Hi there,

 

Sorry to hear about the trouble you are facing. I would request you to check if the latest driver is installed.

Anshul_Saini_0-1640371702215.png

If this doesn't help, you may try the steps shared on this AMD help article (https://www.amd.com/en/support/kb/faq/gpu-110#faq-Customizing-Graphics-Performance-Preference-for-a-...) or try creating a new user account and see if that helps.

 

Also, you may try the steps suggested in this third-party YouTube video (https://www.youtube.com/watch?v=m4o4dBZdckw&t=116s). I hope it helps!

 

Thanks & Regards,

Anshul Saini

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