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Illustrator no reconoce la GPU de mi procesador a pesar de tener la última versión de Windows 10

New Here ,
Dec 09, 2021 Dec 09, 2021

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Los demás programas si coconocen la GPU menos Illustrator, he probado distintas versiones incluso un cambio de sistema operativo pero nada.  

Procesador: Raycen 7 5700G con gráficos integrados.

Ram: 16Gb (ddr4 8gb x 2)
Board: Asus B550f Gaming

Disco duro M2 1tb  y Disco alterno de 4tb

Nota: (No le tengo tarjeta Gráfica adicional).

 

Alguién depronto sabe que puede suceder?

 

[Moderator note: moved to appropriate forum.]

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Adobe
Adobe Employee ,
Dec 24, 2021 Dec 24, 2021

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Hi there,

 

Sorry to hear about the trouble you are facing. I would request you to check if the latest driver is installed.

Anshul_Saini_0-1640371702215.png

If this doesn't help, you may try the steps shared on this AMD help article (https://www.amd.com/en/support/kb/faq/gpu-110#faq-Customizing-Graphics-Performance-Preference-for-a-...) or try creating a new user account and see if that helps.

 

Also, you may try the steps suggested in this third-party YouTube video (https://www.youtube.com/watch?v=m4o4dBZdckw&t=116s). I hope it helps!

 

Thanks & Regards,

Anshul Saini

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New Here ,
Aug 22, 2023 Aug 22, 2023

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Hola me paso exactamente lo mismo, de hecho tengo prácticamente tu misma configuración. Vengo intentando de todo y aún no logro resolver  qué ilustrator me reconozca la GPU 

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Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

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Hello @Kevin31832253ipev,

 

I understand your frustration with Illustrator not recognizing your GPU. To assist you better, we need some more information to be able to help you with it:

 

  • Please confirm the Illustrator & OS version.
  • GPU make & model
  • Share the AiSniffer file:

- Close all Adobe applications.

Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location:
C:\Users\%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 27 Settings\en_US\x64

  • Share System Report, kindly follow these steps:
- Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window
- Type "msinfo32" in the Open field and left-click OK
- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)
- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.


Kindly upload the files by following the steps in this community post and share a link here or via DM so that we can investigate this further.

 
Looking forward to hearing from you.
 
Best,
Anshul Saini

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New Here ,
Nov 09, 2023 Nov 09, 2023

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Buen día, no se si ya solucionaste pero una manera efectiva y segun tu equipo, puede forzar el aumento de tu VRAM a 1G o 2G, con eso no tendrás problemas. Yo lo soucione así.

Tengo un AMD RYZEN 5600G con 16G de RAM.

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