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Illustrator no responde y anda lento

New Here ,
Jun 30, 2020 Jun 30, 2020

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Hola! Hace dos dias que illustrator no me responde , ya actualice la app y los controladores de la computadora y así y todo sigue funcionándome mal, no se que puedo hacer y necesito esta herramienta para trabajar! Desde ya gracias por su ayuda

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correct answers 1 Correct answer

Community Expert , Jun 30, 2020 Jun 30, 2020

The official requirements is 8 GB and 16 GB recommended: https://helpx.adobe.com/illustrator/system-requirements.html

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Community Expert ,
Jun 30, 2020 Jun 30, 2020

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Please tell us your system and hardware.

Also: is there anything specific that is slow?

With all files?

Where are the files located?

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New Here ,
Jun 30, 2020 Jun 30, 2020

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B870DC52-A5A0-4818-8566-044C56DBAF1C.jpeg

¡Hola! Creo que acá está toda la información que me pediste.

Con respecto a que anda lento... abro illustrator , y en cuanto pongo abrir un archivo me aparece que no responde,  tarda y me abre, pero cada vez que quiero hacer algo no responde otra vez !! Con archivos nuevos lo mismo. Me pasa hace dos dias aproximadamente, ahora lo desinstale y volví a descargar y me aparece qué hay un bloqueo

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Community Expert ,
Jun 30, 2020 Jun 30, 2020

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This just 4 GB of RAM, which is not sufficient.

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New Here ,
Jun 30, 2020 Jun 30, 2020

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Esta bien, tengo una duda ... porque por dos meses me anduvo bien y ahora no? Si la memoria RAM es la misma?

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Community Expert ,
Jun 30, 2020 Jun 30, 2020

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The official requirements is 8 GB and 16 GB recommended: https://helpx.adobe.com/illustrator/system-requirements.html

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New Here ,
Jun 30, 2020 Jun 30, 2020

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Más allá de eso, hay casos de personas que pueden utilizarlo a pesar de no tener 8GB, yo pago mensualmente por el programa y trabajo con el... que solución podrías ofrecerme ? 

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Community Expert ,
Jul 01, 2020 Jul 01, 2020

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Please contact Customer Care:  https://helpx.adobe.com/contact.html

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New Here ,
Jun 13, 2022 Jun 13, 2022

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Hola! pudiste resolver el problema? te consulto porque me está pasando lo mismo hace bastante tiempo, Mi computadora tiene 8GB de RAM. Es raro porque solo me pasa con el Ai, con el resto de los programas no tengo ningún problema. Probé desinstalando e instalando el Ai y no hubo caso. Esperemos que nos den una solución!

 

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Community Expert ,
Jun 14, 2022 Jun 14, 2022

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Please contact Customer Care https://helpx.adobe.com/contact.html

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New Here ,
Aug 03, 2023 Aug 03, 2023

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Hola, pudiste resolverlo? te consulto porque hace meses que me pasa lo mismo y nadie de Adobe lo pudo resolver, sigo con el mismo problema, no responde cuando abro o cierro un archivo y también me pasa cuando estoy trabajando en un archivo. Es imposible trabajar así! y de Adobe no se hacen cargo una vergüenza! Estaba hablando por chat y ellos mismos abandonaron la conversación.

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