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Illustrator not opening text in old files

New Here ,
Jan 24, 2022 Jan 24, 2022

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As soon as I open an older file in illustrator the text doesn't appear. I highlight it and try to edit it and it doesn't seem to have text in there at all to even highlight or extract. 

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Community Expert ,
Jan 24, 2022 Jan 24, 2022

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What type of font is being used in the old files? Any old Type 1 fonts? What OS and version?

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New Here ,
Jan 24, 2022 Jan 24, 2022

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The type is source sans pro. As far as I remember I can't see any type 1 fonts being used. My OS is windows 11 on Surface book. 

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Community Expert ,
Jan 24, 2022 Jan 24, 2022

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Are the fonts disectly installed on the Surface book or are you relying on remote fonts?

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New Here ,
Jan 24, 2022 Jan 24, 2022

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They are relying on the remote fonts. 

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Community Expert ,
Jan 24, 2022 Jan 24, 2022

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Check if turning off your antivirus makes a difference.

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New Here ,
Jan 24, 2022 Jan 24, 2022

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That didn't seem to work. 

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Community Expert ,
Jan 24, 2022 Jan 24, 2022

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Are these activated from Adobe Fonts?

Any message about missing fonts?

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New Here ,
Jan 24, 2022 Jan 24, 2022

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I made sure all the fonts were activated through the creative cloud desktop. There is no message for the missing font just a about missing photos. 

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Community Expert ,
Jan 24, 2022 Jan 24, 2022

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If you look at your files in Outline  mode (View > Outline) do you see any (maybe outlined) text?

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New Here ,
Jan 24, 2022 Jan 24, 2022

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I uninstalled and reinstalled illustrator and that seemed to work. 

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New Here ,
Jan 24, 2022 Jan 24, 2022

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Thank you for your help!

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Community Expert ,
Jan 24, 2022 Jan 24, 2022

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Good to hear that solved it.

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Community Expert ,
Jan 24, 2022 Jan 24, 2022

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Need more information. 

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New Here ,
Jan 24, 2022 Jan 24, 2022

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What other information do you need?

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