Illustrator Not Responding/Crashing when trying to do anything in 3D effects

Community Beginner ,
Jan 19, 2022 Jan 19, 2022

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I accidentally selected way more files than meant, while distracted, when uploading downloaded substances into Illustrator.  This in turn caused the loading circle to appear and Illustrator to stop responding and close.  I tried reopening and it did the same thing.  I uninstalled and reinstalled the application, a few times, I can now get into and use Illustrator but it stops responding and crashes when I try to do anything in 3D effects (which I need).  I have deleted all dowladed susbstance files, and followed all crash issue resolve on the Adobe page up to using the cleaner tool to uninstall Illustrator and still no fix.  Would uninstalling the Creative Cloud altogether possibly work? 

 

Any help would be greatly appreciated, I am new to the Adobe world and I am not a coder, programmer, or graphics designer by any means...full on newbie that is computer literate to an intermediate stage?

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Import and export , Performance , Tools

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Adobe Community Professional ,
Jan 20, 2022 Jan 20, 2022

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Have you tried resetting your preferences? Hold Shift+Alt+Ctrl (PC) or Shift+Cmd+Ctrl+Opt (Mac) prior to the splash screen appearing.

 

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Jan 20, 2022 Jan 20, 2022

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Thanks for the response, yes this has been attempted to no avail.

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Adobe Community Professional ,
Jan 21, 2022 Jan 21, 2022

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You can try looking for resource files from Substance here:

https://substance3d.adobe.com/documentation/spdoc/preferences-and-application-data-location-1470955... 

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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