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Illustrator Not Responding

New Here ,
Aug 04, 2022 Aug 04, 2022

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Opening files and/or moving art on the artboard, illustrator continuall freezes with "not responding" message. Seems like it is getting worse by the day. Any help?

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Community Expert ,
Aug 04, 2022 Aug 04, 2022

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Please tell us about your hardware, system, Illustrator version and the files.

 

Can be as simple as a computer reboot

Or preferences corruption

OOBE folder corruption

corrupt fonts

missing printer

files on network

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Adobe Employee ,
Aug 04, 2022 Aug 04, 2022

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Hello @markk25503653,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences as suggested by Monika by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

 

Also, check for issues with fonts by following the steps shared in this article and check if it helps: https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html.


Looking forward to hearing from you.

 

Thanks,
Anubhav

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New Here ,
Aug 05, 2022 Aug 05, 2022

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I followed these steps and continue to have problems.....illustrator slows to a crawl, then crashes

 

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Adobe Employee ,
Aug 31, 2022 Aug 31, 2022

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Hello @markk25503653,

 

Thanks for confirming that, and sorry for the late response. I hope the problem is resolved by now. If not, kindly try running Illustrator under the root user account (macOS) or a different administrator account (Windows) and share your observations.

 

Looking forward to your response.

 

Regards.

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