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Illustrator on iPad Pro (M2) crashes

New Here ,
Nov 04, 2023 Nov 04, 2023

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Hi, does anyone know why the illustrator app crashes whenever I use the Apple Pencil or the Magic Keyboard on the iPad Pro (M2). It is so frustrating I'm a graphic illustrator/designer and I can't even use the one tool that is use to do so. 

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Bug , Draw and design , Performance , Tools

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correct answers 1 Correct answer

Community Expert , Nov 04, 2023 Nov 04, 2023

There is a preferences setting in the iPad to Show Apple Pencil effects. You need to turn that off.

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Community Expert ,
Nov 04, 2023 Nov 04, 2023

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There is a preferences setting in the iPad to Show Apple Pencil effects. You need to turn that off.

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New Here ,
Nov 05, 2023 Nov 05, 2023

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Oh my! it worked, thank you so much for the tip. I turned it on because of the Procreate app, now I just have to switch back and forth for each app. 

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Community Beginner ,
Nov 08, 2023 Nov 08, 2023

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Thank you, this worked for me as well. The issue only started after apples latest software update iPadOS version 17.1. I too have a iPad Pro (M2). Wish they could figure the bug out as its annoying to switch on and off between AI app and Procreate where its very useful and one of the deciding factors in getting the latest iPad Pro. 

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