Illustrator Panel issue

[Rafael Meneguzzo]

Sometimes, when I open panels in Illustrator, they close immediately.

Does anyone know how to fix this? Restarting the computer occasionally works, but it's not a reliable solution and quite frustrating.

Any suggestions?

[Anubhav M]

Hello @Rafael Meneguzzo,

Would you mind running Illustrator under Safe Mode (Windows) and checking if it helps? Also, try disabling third-party plugins or programs while running Illustrator (if any) and share your observations.

Looking forward to hearing from you.

Anubhav

[Rafael Meneguzzo]

It didn’t solve the issue. As I mentioned, sometimes restarting the software or the computer works, but doing this every time it happens becomes exhausting.

Attached are the extensions and scripts I use. I don’t think they’re the issue, as the Ai works correctly even when they are active. The problem is sporadic, but I believe it’s more related to the software’s files rather than third-party ones.

[Anubhav M]

Hello @Rafael Meneguzzo,

Thanks for confirming. Could you try running Illustrator under a different administrator account (Windows) and check if it helps?

If the problem persists, try the following steps and share your observations:

• Close all Adobe applications
• Remove Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/3PRP7j8)
• Reinstall the application using the Creative Cloud Desktop application (https://adobe.ly/42tywd7)
• Relaunch Illustrator

Looking forward to hearing from you.

Anubhav

[Rafael Meneguzzo]

Unfortunately, none of the suggestions worked. I followed the instructions from the links provided and used the Creative Cloud Cleaner Tool to remove the installation, then reinstalled the software via CC, but the issue with the panels closing quickly persisted.

Next, I tried uninstalling and reinstalling again through CC, but without success.

Finally, I decided to install a previous version (29.1), but the error still remained.

Is there any new suggestion on what else can be done? 😕

Additionally, during these reinstallations and tests, all plugins and scripts were removed, further reinforcing what I mentioned earlier about them not being a relevant factor in the issue.

[Rafael Meneguzzo]

Additionally, something I forgot to mention in my previous message: below is the access to the log generated by the CC Cleaner Tool.

https://drive.google.com/log 

[Rafael Meneguzzo]

Any updates on possible solutions? @Anubhav M