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Illustrator PDF 10%?!

New Here ,
Feb 04, 2022 Feb 04, 2022

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hello, since this morning illustrator saves me my pdf at 10% of their size. So when I open in my SUMMA cutting program, they are at 10% and that's problematic...
Do you have this problem too??? HELP!

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Bug , Print and publish

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Adobe
Community Expert ,
Feb 04, 2022 Feb 04, 2022

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Is the file over 577cm in width or height?

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New Here ,
Feb 04, 2022 Feb 04, 2022

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No!
When I open the pdf it seems to be ok but in summa winplot it is opened at 10%
Message: 

your artwork will look ten times smaller because it was created on a large canvas. To view it at its actual size, use Acrobat 1.6 or later.

Capture d’écran 2022-02-04 à 10.25.31.png

 

but even if I select a later version it does not work.

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LEGEND ,
Feb 04, 2022 Feb 04, 2022

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I'd echo that question, except to ask about whether it is over 508cm (200 inches).

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Community Expert ,
Feb 04, 2022 Feb 04, 2022

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Right. I don't know anything about this Summa software, but perhaps it doesn't support large scale PDFs (over 200 inches).

Can you show the PDF options you are using?

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New Here ,
Feb 04, 2022 Feb 04, 2022

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I'm used to doing this kind of thing and in 6 years it's the first time it's happened to me all of a sudden like that.

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New Here ,
Feb 04, 2022 Feb 04, 2022

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the width of my files is 117cm max (width of my width)

And in length it never goes beyond two or three meters to prevent the machine from jamming

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Community Expert ,
Feb 04, 2022 Feb 04, 2022

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How did you create the AI file?

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New Here ,
Feb 15, 2022 Feb 15, 2022

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At first I create my file in Illustrator and I save it in PDF to cut it with my summa but I found a solution and there I save it in EPS and it works. I don't understand why there is a bug suddenly it looks to be an update bug.

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Community Expert ,
Feb 04, 2022 Feb 04, 2022

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And if you copy the artwork, create a new file at the right size, paste and save?

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New Here ,
Feb 15, 2022 Feb 15, 2022

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The same problem...

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