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Illustrator performance is tragic

Explorer ,
Nov 16, 2023 Nov 16, 2023

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I'm on Windows 11, Intel 13th gen, 128GB RAM, 3090 RTX, and Illustrator is underperforming. It runs very poorly, just performing a one-step zoom causes the app to become unresponsive, and editing text is very slow.

 

It ran better 20 years ago. I have no idea what the Illustrator team is doing, but this is far from ideal. I don't know, maybe it's time to abandon this. It's just too messy.

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Draw and design , Performance

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Adobe
Community Expert ,
Nov 16, 2023 Nov 16, 2023

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What's the situation with the HDs and where do you save your files? What kind of network are you using? Do you save locally or over the network?

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Explorer ,
Jan 03, 2024 Jan 03, 2024

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The files are all on solid state local hardware (network isn't involved). When using a less powerful old Mac I can zoom the fles in realtime np (so its not the file contence or my hardware setup). I guess its over to Adobe Illustrator team to run some QA I guess. In the meantime I'm slowly migrating to alternatives.

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Community Expert ,
Nov 16, 2023 Nov 16, 2023

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What's in your files? And what are you doing with it?

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Explorer ,
Jan 03, 2024 Jan 03, 2024

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Vector Art, I'm doing design layout (odd question).

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Community Expert ,
Jan 03, 2024 Jan 03, 2024

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Oh, thnk you very much. A bit more precision would be fine. Large images? A lot of effects? patterns with a lot of details? Freefonts?

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Community Expert ,
Jan 03, 2024 Jan 03, 2024

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I strongly suspect either a driver issue or some kind of hardware issue. I'm running Illustrator 28.1 on a Windows 11 PC that's a little older (11th Gen i7) and not quite as powerful (RTX 3070, 64GB of RAM) and Illustrator runs just fine currently.

Are the drivers of your graphics board up to date? Are you using the Game Ready Driver or Studio Driver? Does your computer have more than one solid state disc? If so, are the SSDs identical regardless if they're in a RAID style setup? I'm only asking because I had some "fun" adding a second SSD to my Alienware notebook.

Sometimes other applications that are running in the background to goof up things in Illustrator.

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New Here ,
Jun 20, 2024 Jun 20, 2024

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I have the same issue as him, it's a really large file, Illustrator doesn't crash but it takes up to 10-20 min to save or open files and I have the same specs PC with a 3090 and a 2TB M.2 drive. I'm setting up large print files but not much more i can put on the pc, can't understand why AI can't keep up

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New Here ,
Jun 20, 2024 Jun 20, 2024

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PD: all drivers up to date, illustrator up to date, and windows up to date as well

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Adobe Employee ,
Jun 27, 2024 Jun 27, 2024

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Hello @HENSE,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and letting us know if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Explorer ,
Sep 20, 2024 Sep 20, 2024

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Hahahaha! I suggest that Adobe improve performance and possibly even conduct product testing. That link, while exciting, should be embarrassing for the Illustrator team. @HENSE , one thing you can do is "save as" the file and disable PDF support in the dialog (I know, right); that will eliminate all the unnecessary PDF clutter that Adobe isn't optimizing. As for overall performance, I have no idea why I still use this app, to be honest.

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Community Expert ,
Sep 24, 2024 Sep 24, 2024

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@antinnit  schrieb:

 that will eliminate all the unnecessary PDF clutter that Adobe isn't optimizing. 


 

... and that step has nothing whatsoever to do with how fast the file "performs".

 

That step just embeds a PDF file into your AI file. When opening your AI file, Illustrator doesn't even read that PDF, as long as the AI part is not corrupt.

 

You still haven't told us about your files, maybe you want to optimize them, then check out this: https://astutegraphics.com/learn/tutorial/9-ways-to-minimize-file-size-in-illustrator 

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Explorer ,
Sep 20, 2024 Sep 20, 2024

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I'm running a high-end PC with the latest drivers (taking caution as Adobe doesn't keep up). My hardware is an RTX 4090 with a 13th gen Intel, and all content is saved on an SSD (it consists of vector art shapes with text). Other apps work fine; it's only Illustrator running like it's from 1998.

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Adobe Employee ,
Sep 20, 2024 Sep 20, 2024

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Hello @antinnit,

Thanks for confirming. Would you mind sharing a screen recording of your workflow, and the problem so I can check it with the team?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Explorer ,
Sep 20, 2024 Sep 20, 2024

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Hey @Anubhav M! I don’t work at Adobe, but it might be a good idea to reach out to their QA team (if they have one). They could probably run some performance tests and pass the feedback along to the Illustrator team. Hope that helps

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Community Expert ,
Sep 20, 2024 Sep 20, 2024

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It's pretty easy to participate in Illustrator's beta program. Reports about bugs in either the beta version or GA version can be posted in the Illustrator User Voice forum. Feature requests can be posted there too.
https://illustrator.uservoice.com/

 

This is more of a general forum covering any Illustrator topics. Adobe's developers keep a closer eye on the user voice forums since those are specifically for bug reports, feature requests and other developer topics.

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New Here ,
Sep 20, 2024 Sep 20, 2024

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Its crazy that I can run other software or even games with proper performance with the hardware we have. I know all the tricks about saving files however I work with signage and big design files and its absolutely embarassing that Illustrator will take as long as it does to work. My whole life I believed hardware was the issue but now with the equipment and hardware I have it's clear that there are some rendering challenges within Adobe Illustrator's core coding.

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Community Expert ,
Sep 20, 2024 Sep 20, 2024

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All types of software can be afflicted with technical problems, including games. I work in the sign industry as well and have many years of experience doing large format design work. The current GA build of Illustrator works just fine on my personal notebook and work desktop PC. YMMV.

 

In recent years Adobe has added a number of improvements that make Illustrator more friendly to large format design work (large canvas mode, font height options, smart guides, etc). I just wish they would add align and distribute functions for text objects via their baselines. A certain rival application (CorelDRAW) has been able to do that for many years. That app has other deficiencies compared to Illustrator though.

 

One of the most common mistakes I see people making with Illustrator and large format design is they don't adjust the document's raster effects setting to an appropriate resolution. They'll start designing a project, such as a vehicle wrap, at full size but roll with a 300ppi raster effects setting. It doesn't take many live drop shadows or other Photoshop-style effects to bog down even the fastest computer using that kind of a ridiculous, wasteful setting.

 

Another common mistake: people tend to have too many documents and other apps running in the background. I see people I work with make that mistake. And then they wonder why the application bogged down or crashed. Web browsers are among the worst memory hogs (especially Google Chrome).

 

Many computer users don't perform routine "house-keeping" with their systems either. Temporary files and other junk builds up. Windows-based PCs are notorious for this. It's possible to clean up most of it. But over enough time it can become necessary to perform a factory reset to get the system in a more "clean" responsive state.

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Explorer ,
Sep 23, 2024 Sep 23, 2024

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Hahaha. I do not see any solution here. Let's all discuss how great we are, and how to take care of some basic housekeeping, and pretend Illustrator does not freeze when you zoom in and out while it is using more memory than Maya! Dang.

Anyway, I'm not here to debug Adobe's tools; I'm paying them to do that. Sort it out, Adobe. Come on, we've been waiting forever for some real performance and optimizations. Maybe get Dean Perry at MERL on the phone. 😉

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Community Expert ,
Sep 23, 2024 Sep 23, 2024

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Are you here to talk about a particular problem in specifics? Or are you here just for the purpose of venting, or even trolling? The very off-putting tone has me thinking it's the latter.

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Community Beginner ,
Sep 24, 2024 Sep 24, 2024

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@antinnitAs many people you can find here - knowing but also trying to solving this problem - maybe this is nothing you are alone with.
But as reality is, this means nothing.
Its maybe less about "debugging" the application then the user/workflow.


If you dont think so, then why would you ask community?
Maybe nobody told you before but nobody in the community is able to debug adobes applications.
We are only common to problems with our workflows or files.
Just like you are.
So good luck to you with adobe qa.
I think the community was your best shot to help you without you helping yourself.

 

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