Illustrator Place command not working

[SN30236033t07w]

After a while working on a medium size document, File - Place (or command-shift-P) doesn't work. It shows some of the place dialog embeded in the document as a glitch.

If we reset preferences works for a while and does it again. tried Illustrator versions 2022 and 2023, on MacOS Monterey 12.6.2.

Any ideas? Thanks

[Bill Silbert]

Is this happening on just one document or all documents?

[SN30236033t07w]

When happens, it happens to all documents afterwarrds. And sometimes it starts with a new document. We did some basic troubleshooting and its behaving, but can't put figer on what did it