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Nous rencontrons des difficlutés à utiliser notre license illustrator car le logiciel plante sans arret lorqu'on utilise le zoom.
L'ordinateur est neuf et fonctionne sous windows 10
merci pour votre aide
Which version of Illustrator is it?
Please tell us the hardware specifications
Please tell us what's in the file
Does that happen with a newly created simple file?
Exactly how are you using the zoom?
we use our creative cloud license
wich hardware spec you need ?? i am not a spécialist
yes it happens with a newly simple file
using the zoom with mousse
Please tell us the specifications or the PC you are working on. Which processor, how much RAM, how much disk space, etc.
Sorry to hear about this experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?
Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.
Looking forward to your response.