Illustrator plante sans arrêt lors du zoom

[christophe27786244du7o]

Nous rencontrons des difficlutés à utiliser notre license illustrator car le logiciel plante sans arret lorqu'on utilise le zoom.

L'ordinateur est neuf et fonctionne sous windows 10

merci pour votre aide

[Monika Gause]

Which version of Illustrator is it?

Please tell us the hardware specifications

Please tell us what's in the file

Does that happen with a newly created simple file?

Exactly how are you using the zoom?

[christophe27786244du7o]

we use our creative cloud license

wich hardware spec you need ?? i am not a spécialist

yes it happens with a newly simple file

using the zoom with mousse

[Monika Gause]

Please tell us the specifications or the PC you are working on. Which processor, how much RAM, how much disk space, etc.

[Anubhav M]

Hello @christophe27786244du7o,

Sorry to hear about this experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

Looking forward to your response.

Thanks,

Anubhav