Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Illustrator printing ONLY one page to HP large format printers

New Here ,
Oct 18, 2021 Oct 18, 2021

Copy link to clipboard

Copied

Ok this is a wierd one and no mistake. 
Using PC's to network print to our several T & Z series HP Large Format Printers. We print hundreds of pages per day. Anyhow.... since a recent MS Windows 10 update killed network printing we've resorted to linking up the printers via USB. So far so good. All the printers print from Illustrator natively without issue. Well.... only one issue.
All but one of the printers print multiple copies at any request. So if you need 2 copies of Job 76541 - you just load up the file - select 2 copies and 2 copies print out. Not so with just one printer. It only prints out 1 page - no matter how many copies you request. If you want to print a multipage document - it's ok with that as long as it's only 1 copy of it. If you want 2 copies - you have to print it twice. Every other printer is fine - multiple copies, multipage... everything is fine. So it's not the PC - it must be the printer, yes?

Unfortunately thats not quite true either. So if we print the same file Job 76541 (or whatever file gets printed) - from Acrobat - it'll print 2 copies or 3 copies or 7 copies no problems. If you print from InDesign - same file - it'll print 2 copies or 3 copies or 7 copies no problems. Photoshop - it'll print 2 copies or 3 copies or 7 copies no problems. Print from email/word/excel - all multiple copies work fine.
So it must be Illustrator? But why would it work fine on different printers then? If it was the printer - why would it print multiple copies from different packages? 
Totally baffled....
Illustrator is the latest version 25.4.1 (64bit).

TOPICS
Print and publish

Views

25

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation