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Illustrator problem

New Here ,
Dec 07, 2023 Dec 07, 2023

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Hi! Lately Illustrator (2024) is working so bad. It blocks or closes by itself. Anyone have a solution? 

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Adobe
Community Expert ,
Dec 07, 2023 Dec 07, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop">

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Community Expert ,
Dec 07, 2023 Dec 07, 2023

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Which version exactly is it? Please give us the number in About Illustrator.

Which system?

Which hardware?

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New Here ,
Dec 07, 2023 Dec 07, 2023

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28.0 version.

I don't know what you mean about system or hardware, where can I find that? 

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Community Expert ,
Dec 07, 2023 Dec 07, 2023

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Is your computer a Mac, a Windows PC or an iPad?

 

By system, Monika means what operating system (and version); in the case of Windows that could be some version of Win10 or Win11, either "home" or "pro." In regards to hardware that means the CPU in your computer, how much RAM it has, what kind of video card is installed inside, etc. Those details can be found in the Settings dialog box.

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