Illustrator problem

New Here ,
Feb 25, 2018 Feb 25, 2018

Copy link to clipboard

Copied

The Illustrator icon is showing as a question mark. What do I do???

Views

125

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Feb 25, 2018 Feb 25, 2018

Copy link to clipboard

Copied

Maybe it's shortcut (Alias) to application. If you made some updates - you can lost connection from shortcut to app.

pawel

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 25, 2018 Feb 25, 2018

Copy link to clipboard

Copied

WHich version?

Which system?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 01, 2021 Nov 01, 2021

Copy link to clipboard

Copied

It seems updates occurred on my computer Now the icons for Illustrator and Photoshop are just question marks. What do I do?

 

{Renamed by MOD}

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 01, 2021 Nov 01, 2021

Copy link to clipboard

Copied

If you are talking about the Dock on a Mac, if you installed the updates with the option to remove older versions, the icons for the old apps in the Dock are no longer valid aliases, hence showing question marks. You will need to open each new verson and re-add the icon to the Dock.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about this trouble. This looks like an installation error. Please uninstall Illustrator and Photoshop using cleaner tool ( https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html ) and reinstall the application from Creative Cloud.

 

Let us know if this helps or if you need any further assistence.

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 01, 2021 Nov 01, 2021

Copy link to clipboard

Copied

LATEST

Don't uninstall, just look for the newer version in your Macintosh HD > Applications and remove the older icons.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines