Illustrator: problema con gli strumenti

New Here ,
Apr 28, 2022 Apr 28, 2022

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seleziono un qualsiasi strumento e non funzionano, non riesco a selezionare, riesco a vedere il tracciato solo se ci passo sopra, ma non posso fare nessuna azione.

 

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Adobe Employee ,
Apr 28, 2022 Apr 28, 2022

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Hi @Marika242392515f2p,

 

We are sorry to hear about the trouble. I would request you to share a few details like:

  • OS & version of Illustrator
  • Is this happening in a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Please check layers are not locked, or it is not under the clipping mask.
  • Please check bounding box is enabled.
  • Please share a small video demonstrating the issue, including the layer panel & appearance panel, or share screenshots instead.
  • Have you tried resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html)?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

 

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