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Illustrator quit unexpectedly and sometime GPU switch to CPU preview

New Here ,
Jan 31, 2023 Jan 31, 2023

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I've had some boring stuff these past few weeks. Adobe Illustrator always quit unexpectedly by itself without an error warning, "view using GPU" sometimes changes to "CPU" by itself, I've tried resetting preferences, and reinstalling, but it still happens, is there any conflict with Nvidia GPU or what?
It's so waste of time and tedious, how to solve this, please?

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Community Expert ,
Jan 31, 2023 Jan 31, 2023

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Please tell us about your hardware.

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Adobe Employee ,
Feb 01, 2023 Feb 01, 2023

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Hello @Solih Rubianto,

 

Sorry to hear about the crash. Are you using a Wacom tablet? If yes, kindly try reverting to an older version of the Wacom driver (v6.3.46-2) and checking if it helps.

 

If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
Feb 01, 2023 Feb 01, 2023

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Thanks for the reply.

The system info file is attached.

Yes, I'm using Wacom, I do not try reverting the Wacom driver yet, I will do that and let you know.

Thanks in advance

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New Here ,
Feb 01, 2023 Feb 01, 2023

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Sorry, missed file.nfo

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