Illustrator quitte à l'ouverture d'un fichier spécifique

New Here ,
Aug 04, 2022 Aug 04, 2022

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Bonjour

 

J'ai travaillé plusieurs jours avec Illustrator 2022 sur Macbook Pro BigSur M1, sur un fichier assez lourd (550Mo) stocké dans mon ordinateur, sans aucun problème ni ralentissement.

Mais depuis 1 semaine, Ilustrator plante à l'ouverture du fichier. Impossible de l'ouvrir.

J'arrive à ouvrir normalement d'autres fichiers Illustrator, et plusieurs amis arrivent à ouvrir ce fichier avec Illustrator sur leur ordinateur et à le modifier.

 

C'est un travail important et urgent.

 

Merci d'avance pour votre aide

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Adobe Community Professional ,
Aug 04, 2022 Aug 04, 2022

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Moving thread to the Illustrator forum from Using the Community

 

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Adobe Employee ,
Aug 04, 2022 Aug 04, 2022

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Hello @Jeanne255173209y5q,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

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