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Illustrator rendor problem

New Here ,
Jun 12, 2024 Jun 12, 2024

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I am trying a couple of new things with the 3d and materials feature but once i go to render it, it just loads forever and then eventually crashes 

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How-to , Performance

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Adobe
Community Expert ,
Jun 12, 2024 Jun 12, 2024

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How is your color management set up?

How much RAM is installed?

Which graphic card is it?

How large and complex is the artwork?

And the material?

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New Here ,
Jun 20, 2024 Jun 20, 2024

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I have 16gb of RAM

Its a macOS Sonoma- M2 chip

The artwork is very simple, probably just 2-3 shapes

Material is the default one with slight changes in the lighting, roughness, metallic

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Adobe Employee ,
Jun 26, 2024 Jun 26, 2024

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Hello @Sanaa shah,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3zl4ifT) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3xL6sES). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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Adobe Employee ,
Jun 28, 2024 Jun 28, 2024

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Hello @Sanaa shah,

We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.

Thanks,
Anubhav

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