Illustrator request heic/files

[Yusuf Buchori]

My Adobe Illustrator still asks for heic/heif files even though I have it installed. so I have to restart the application again when I encounter an error warning

[Ton Frederiks]

Which version of Illustrator do you use?

[Yusuf Buchori]

the latest version

[Ton Frederiks]

My 28.0 (on Mac) does not need additional software. Can you uninstall what you installed and try again?

[Yusuf Buchori]

uhm, that seems like a good idea. I'll try later, thanks for the response.

[Monika Gause]

Windows does not natively support HEIC. So you need additional software. But maybe it's not installed correctly?

[Yusuf Buchori]

I installed it directly from the Microsoft Store, do I need to reinstall the heic/heif file?

[Monika Gause]

I have no experience with using HEIC on Windows. Only thing I know is this here: https://helpx.adobe.com/illustrator/kb/illustrator-heic-codec.html 

[gene_pinefield]

I installed the HEIC/HEVC app from the Windows Store and Illustrator v27.9 (2023) on Windows, but I get an error warning.

https://helpx.adobe.com/illustrator/kb/illustrator-heic-codec.html

[Monika Gause]

What kind of error do you get?

[gene_pinefield]

Hi
Tralslated
Additional non-Adobe software is required to open .heic/.heif files. Please install the necessary software so that Illustrator can open this file.





I can reproduce this issue folowing procedure. Illustrator v28.0 (2024) 

https://www.dropbox.com/s/dc9u896fk981pmx/240104_heic_bug.zip?dl=0

1. make heic_bug_org_01.ai 
   place the heic photo by link
2. make heic_bug_linked_02.ai
   place the heic_bug_org_01.ai by link to heic_bug_linked_02.ai
3. close all app
4. open heic_bug_linked_02.ai
5. open(edit original) heic_bug_org_01.ai by link window
6. error message will shown
   *video from procedure 4
   
   I don't know if it's the same problem as the first topic poster. 

[Anubhav M]

Hello @gene_pinefield,

Sorry to hear about your experience. Would you mind trying to install the HEIF image extensions for Windows (https://adobe.ly/48GyoGR) and checking if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

[gene_pinefield]

Hi
I already installed HEIF image extensions for Windows.
When opening "heic_bug_org_01.ai" from "heic_bug_linked_02.ai" with this file structure(LINKED or NESTED), Illustrator cannot recognize the HEIC extension.

heic_bug_org_01.ai >IMG_2045.HEIC
 - heic_bug_linked_02.ai Linked (heic_bug_org_01.ai >IMG_2045.HEIC)

I did 
Uninstall HEIF image extensions for Windows. by powershell command "Get-AppxPackage Microsoft.HEIFImageExtension | Remove-AppxPackage"
Reboot PC

install try again. after the Procedure

[gene_pinefield]

This problem cannot be avoided no matter what you do, so please fix it.

[Anubhav M]

Hello @gene_pinefield,

Thanks for sharing the details. I was unable to replicate this behavior on my end with the files provided. Would you mind trying to remove Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/4aITExz) and then reinstalling (https://adobe.ly/48EM3OM) to check if it helps?

Also, try running Illustrator under a different administrator account (https://adobe.ly/4aFgNRH) and share your observations.

Looking forward to hearing from your.

Thanks,
Anubhav

[gene_pinefield]

Hi
I did "Creative Cloud Cleaner Tool ", the issue was reprodueced.
The key to this problem is to perform step 2 of that procedure and exit all applications. Then perform step 3 of that procedure with the files that have already been created.
If you open the original ai in a link window immediately after performing step 2, it will not reproduce the problem.

1. make heic_bug_org_01.ai
   place the heic photo by link
2. make heic_bug_linked_02.ai
   place the heic_bug_org_01.ai by link to heic_bug_linked_02.ai
3. close all app
4. open heic_bug_linked_02.ai
5. open(edit original) heic_bug_org_01.ai by link window
6. error message will shown

[Anubhav M · Accepted solution]

Hello @Yusuf Buchori,

We're sorry for the trouble. It looks like we need to troubleshoot this on a live session. Please head here (https://adobe.ly/3RUwkUS) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Thanks,
Anubhav

[Y&M&Y&M]

Hello. Is this mention for me?

If so, that chat is the US version. I'm using the Japanese version, so could you also support the chat on the Japanese version of the site?

[Y&M&Y&M]

Hello, I made a mistake post, I want to delete post but I can't do it plese delete...

[Brandon29628113cnzv]

I am having this same problem only with iphone images tranfered to my computer. I have the HEIC converter and still have the same problem. I did find that if I change the Windows default program to open HEIC files to Illustraitor, it is corrected, but then all my images open in Illustraitor, which is not practical most of the time. Is there any fix for this, it takes up a lot of time dealing with this issue?

 

[gene_pinefield]

I got new infomation about this issue, that use Movie & TV app in Windows.
But it didn't work in my environment.
https://bit.ly/45qlQTJ

[Neil31822211xxqy]

I keep getting this annoying error too.