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Hi, wondering if someone could help.
Our illustrator every time I open a file, it opens and then it starts automatically scrolling across,
Tried re-setting keyboard/mouse - nothing.
Does anyone have any suggestions? be much appreciated.
Thanks.
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Is it only illustrator. Sounds like you have a stuck down arrow key on your keyboard. Have you tried another mouse? Have you tried unplugging your mouse?
-Dax
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Unplug your keyboard as well.
Also if you have additional bluetooth connected devices make sure they are not connected if they are not active.
I had a spare bluetooth keyboard in my drawer that turned on and caused ghosts in my machine.
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The mouse unplug worked for me! Thank you!
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Hi Lee,
Sorry to hear about this issue. I would like to know if the suggestions shared above worked for you? If not, please share a few more details like:
Regards,
Srishti
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l am having the same issue. l have windows 10 OS running with up to date windows update and running Illustrator v26.5.
Have tried with Different Keyboard and mouse as well.