Illustrator scrolling automaticlly

New Here ,
Feb 26, 2019 Feb 26, 2019

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Hi, wondering if someone could help.

Our illustrator every time I open a file, it opens and then it starts automatically scrolling across,

Tried re-setting keyboard/mouse - nothing.

Does anyone have any suggestions? be much appreciated.

Thanks.

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Community Expert ,
Feb 26, 2019 Feb 26, 2019

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Is it only illustrator. Sounds like you have a stuck down arrow key on your keyboard. Have you tried another mouse? Have you tried unplugging your mouse?

-Dax

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Community Expert ,
Feb 26, 2019 Feb 26, 2019

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Unplug your keyboard as well.

Also if you have additional bluetooth connected devices make sure they are not connected if they are not active.

I had a spare bluetooth keyboard in my drawer that turned on and caused ghosts in my machine.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Apr 24, 2021 Apr 24, 2021

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The mouse unplug worked for me! Thank you!

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Adobe Employee ,
Feb 27, 2019 Feb 27, 2019

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Hi Lee,

Sorry to hear about this issue. I would like to know if the suggestions shared above worked for you? If not, please share a few more details like:

  • OS(Exact version of Windows/MAC)
  • Exact version of Illustrator
  • Did you try checking it with different mouse or keyboard?

Regards,

Srishti

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New Here ,
Aug 22, 2022 Aug 22, 2022

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l am having the same issue. l have windows 10 OS running with up to date windows update and running Illustrator v26.5.

 

Have tried with Different Keyboard and mouse as well. 

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